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Call of the Wild Terms & Conditions

These Terms and Conditions apply to all transactions between Call of the Wild and yourself. They do not affect your statutory rights. By accessing this website and/or placing an order you agree to be bound by these terms and our Privacy Policy, please read them carefully.

In these Terms, unless the context requires otherwise:

"Contract" means each contract for the supply of Goods by us into which these Terms shall be incorporated

"Card" means the credit or debit card which you use to make payment for the Goods

"Goods" means the goods which we supply in accordance with these Terms

"Order" means a purchase order in respect of the Goods issued by you to us

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.


We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods on our website, you must be at least 18 years of age and accept our delivery terms.

Users must provide contact information (such as name, delivery address and telephone number) and financial information (such as card number, cardholder address, expiry date and security number).

All orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance.

In the unlikely event that one or more of the Goods you ordered is unavailable we will immediately refund the value of the unavailable Goods to your original method of payment and inform you by email as soon as possible. Any remaining available Goods in that order will be processed as normal.

Your order will be accepted, and the creation of a legally binding contract between you and us will take place upon delivery provided that we have processed and received payment in full for such Goods.

Call of the Wild has taken every care in the preparation of the content of this Website, and in particular, to ensure that prices quoted are correct at time of publishing; and that the Goods have been fairly described. However, please note that we may only accept Orders if there are no material errors in the description of the Goods or their prices as advertised on this Website.

Non-acceptance of an Order may be as a result of one of the following:

Our inability to obtain authorization for your payment. We may contact you to check your Card details

The identification of a pricing or product description error as referred to above.

Whenever we need to contact you we will use the contact information you have provided.


The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, the imposition of any taxes or duties; or if due to an error or omission.

All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we will inform you.

Although we endeavor to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion: either contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have canceled your order. We will not be obliged to supply goods at the incorrect price.

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in our shop. We are under no obligation to honor any shop price or promotion in the event that they differ from those on the website. Similarly, our shop is under no obligation to honor any website price or promotion in the event that they differ from those in the shop.

Order Processing & Delivery

Working days - Deliveries will adhere to the timescales indicated provided that the order is placed before 2pm Monday to Friday (excluding bank holidays). Orders placed on Saturday or Sunday will be dispatched on the following Monday (excluding bank holidays). Although we will make every reasonable effort to ensure your products are delivered within the set timescales, we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, additional delivery charges will not be refunded.
Any orders received during holiday periods can take longer to ship due to courier holidays.

Delivery to your Card address. When you have selected the Goods that you wish to purchase from us, the delivery address will default automatically to the billing address associated with your Card.

Selecting an alternative address. However, should you wish to send the Goods to an alternative address then you can enter this in the delivery address form as you proceed through the checkout process. The alternative address can be either residential or business. To make life easier for you, if you set-up an account with Call of the Wild then you can store multiple addresses so that when re-ordering you can select from your delivery address book saving you the hassle of filling out the form again.

Risk of loss or damage to the Goods shall pass to you at the time the Goods are delivered.

Redirection / Return of Consignment Once Despatched. Unfortunately, we regret to say there is up to a €20 surcharge should the parcel need to be re-routed to a different address once despatched (We do recommend that all orders are sent to an address where a signature is available). This is because we are charged for this service by our couriers and we cannot absorb this cost. We reserve the right to change the delivery prices without prior notice. While we make every effort to ensure that delivery takes place within the stated time scales hours, we cannot fully guarantee any delivery times.

Should you have any query with regards to the receipt of your order then please email us at We have full access to the tracking of your parcel so we will be able to see the current status and resolve any issues for you.

This does not affect the Consumer Contract Regulations

Bring it back to us

You can also return internet purchases at the Call of the Wild Service Centre in Sligo. To speed things along, please bring your Sales Invoice or Order Number we sent via email as proof of purchase.

If you choose to receive a refund, this will be processed separately by our Customer Support Team.

You may exchange product(s) at the shop for Goods of an equal or higher value for which you will receive a new receipt.

Please Note: PPE (Facemasks, Climbing Equipment), Food Goods, Socks & Underwear can only be returned if everything is exactly as it was received. Packaging and labelling must be intact, and underwear must be unworn. If there is any sign or possibility that the goods have been used, tampered with, or contaminated in any way then we regret that we are unable to accept a return on the grounds of consumer safety.

You can also exchange internet purchases at any Call of the Wild shop, to speed things along please remember to present the sales invoice supplied by us in respect of such Goods as proof of purchase.

The Call of the Wild Customer Reward scheme allows you to earn points every time you buy a qualifying product from us. The points you earn can be used to spend on products both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings. You must register as a Call of the Wild customer to earn and redeem your points. Registration can be completed online and in the shop.

Call of the Wild reserves the right to amend the number of points earned without prior notice.

Customer Reward points can be redeemed in store and online

Customer Reward points are not redeemable for cash.

Customer Reward points are not redeemable against delivery or other service charges

The value of Customer Reward Points that are available when you purchase an item will be displayed on the product page. This value will include any current Customer Rewards Points Offer.

Customer Reward points have a 12 month expiry period. Should there be no activity (earning or spending points) for a rolling 12 month period your Customer Rewards account balance will be reduced to zero. Your account will remain active in order for you to earn and spend points in future. Our advice is to spend them early as we cannot re-issue reward points once they expire.

Gift Cards & vouchers.

We have no expiry date on our gift cards or vouchers. Be careful with any gift card numbers or details you purchase or receive as once they are presented to us we will accept them as payment and they will no longer be valid so don’t let them fall into the wrong hands. (TREAT THEM LIKE CASH)

Gift vouchers and cards can be used on-line or in-store.

(If you have a gift card or voucher from before March 2023 and it doesn’t work for you but you think it is still valid please get in touch and we will verify it for you and help you use it in a transaction)

Gift Vouchers can be redeemed over multiple purchases until the balance is used up.

Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights.

We are unable to replace a Gift Voucher if lost or stolen.

We reserve the right to refuse to accept a Gift Voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be fraudulent.

Gift Vouhcers & Cards bought on-line will be delivered by email as a code. You will not receive a phyiscal copy in the post but if it is a special occasion and you'd like something more personal get in touch and we'll do our best to accomodate you.

Voucher Codes and promotions

Only 1 Voucher Code may be used per transaction.

Promotional Voucher Codes can not be used with other Call of the Wild promotions unless otherwise specified.

Promotional Voucher Code discounts apply to the already discounted price of an item.

Selected brands and or items may be excluded.

To claim your discount please enter the voucher code during the checkout stages on the Call of the Wild website.

Voucher Codes do not apply to delivery charges or any other services unless otherwise specified.

Any refunds will take into account the discount applied as part of the promotion.

Offers are not valid against the purchase of gift vouchers.

Call of the Wild reserves the right to decline to accept orders where, in its reasonable opinion, a promotion code or discount is invalid for the order being placed or is the subject of fraudulent activity.

Call of the Wild reserves the right to change these terms and conditions or withdraw a promotion at any time on reasonable notice.

Warranties and Liability

In the absence of any negligence other than a breach of duty by Call of the Wild, your use of any Goods other than in accordance with their operating manuals and/or instructions is entirely at your own risk.

Call of the Wild will make every effort to deliver Goods within a reasonable time from the date of your Order and to comply with our obligations under these Terms, but we cannot be held responsible for delays or failures due to adverse weather, traffic delays, mechanical breakdowns or other circumstances beyond our control.

The information contained in the material in this Website is only for information purposes. Call of the Wild, by permitting the use of this Website, does not hold itself out as providing any legal, financial or other advice. It also does not make any recommendation or endorsement as to any investment, advisor or other service or product or to any material submitted by third parties or linked to this Website. The material on this Website does not constitute advice and you should not rely on any material in this Website to make (or refrain from making) any decision or take (or refrain from taking) any action.

Call of the Wild takes all reasonable care and diligence to ensure the accuracy and completeness of information on the Website and that Goods details, images and descriptions are correct at the time information is first published onto the Website. The Website is provided on an "as is" basis and we give no warranty and make no representation regarding the accuracy or completeness of the content on the Website. Call of the Wild cannot guarantee the accuracy of images on the Website and the colours of actual Goods may differ from images and may be a product of the photographic processes of our suppliers. Sizing guides provided on the Website are provided by our suppliers and are intended as a general guide only. We do not accept any liability for discrepancies in measurements, or any purchases which arise directly from the sizing charts provided on the website.

Call of the Wild will make every effort to keep the Website available but Call of the Wild cannot guarantee that the Website will always be available, reliable, and free from technical inaccuracies and typographical errors or other types of error. Further, we often review the content of the Website to keep it up to date, but we cannot guarantee that it will always be up to date. Call of the Wild do not make any other promises or warranties about the Website.

This Website also contains links to other websites and resources which are not under the control of and are not maintained by Call of the Wild. Call of the Wild has no control over such websites and resources. Call of the Wild provides these links for your convenience only but does not necessarily endorse the material on these websites. Your visiting of any external websites via links from this Site is entirely at your own risk. Where it is possible for you to transact through any linked website with a third party, such transactions shall be (and any rights and obligations shall arise) solely between you and the third party. Therefore, you should ensure that you carefully read the terms and conditions for the accessing and use of such websites and resources and, if you suffer losses as a result of accessing and/or using such third party websites and resources, you must claim against the third party and not us.

Call of the Wild will take all reasonable precautions to keep the details of your Order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

If either you or Call of the Wild is in breach of the arrangements under these Terms, neither of us will be responsible for any losses that the other suffers as a result, except those losses which are a foreseeable consequence of the breach. Losses are foreseeable where they could be contemplated by both you and us at the time you place an Order


If you are unhappy with any aspect of our service please let us know. We aim to deal with all complaints as effectively as possible in a fair, confidential, easy to use, speedy and informative manner. If you wish to make a complaint please contact us either by email at or by post to Call of the Wild, Castle street, Sligo, F91 FK06, Ireland.

Knives and Blades

We reserve the right to refuse to sell knives or blades to people under the age of 21

Thank you and Happy Adventures